Frequently Asked Questions
TICKETING AND SNAPDRAGON STADIUM FAQS
All Snapdragon Stadium tickets are digital. This means your phone will be your ticket.
Please login to your account manager here: am.ticketmaster.com/sdwave/ and your tickets will be under the “My Events” tab. Your season tickets will only be accessible through the account manager link, not the Ticketmaster app. If you need additional assistance, please visit this page with complete instructions and a walkthrough video.
We encourage you to tap on “Save to Phone”, “Add to Apple Wallet”, “Save to Google Pay”, “Save to Passbook”, whatever language your device uses, to save the ticket in your smartphone’s wallet for later use and easy access when you arrive at the stadium. Screenshots of your barcode will NOT get you in.
You may also access your tickets via the all-new San Diego Wave FC mobile app, which you can download here.
All Snapdragon Stadium tickets are digital. This means your phone will be your ticket.
The below actions must take place on your smartphone for tickets purchased on Ticketmaster.com.
- Open the Ticketmaster App or visit Ticketmaster.com using your mobile internet browser.
- Sign in to your Ticketmaster account, then tap on My Events to locate your order.
- Tap your order to view your tickets. At entry, show your phone to get scanned, and you’re in!
- If you wish to transfer a ticket, you can do so here as well by tapping transfer.
We encourage you to tap on “Save to Phone”, “Add to Apple Wallet”, “Save to Google Pay”, “Save to Passbook”, whatever language your device uses, to save the ticket in your smartphone’s wallet for later use and easy access when you arrive at the stadium.
Screenshots of your barcode will NOT get you in. TicketMaster’s SafeTix™ uses an encrypted barcode that automatically refreshes every few seconds.
If you would like to use Snapdragon Stadium’s mobile app to access your tickets, view their Mobile Ticketing Guide page for more information.
If you received a transferred ticket from Account Manager, you’ll access your tickets here: am.ticketmaster.com/sdwave/.
- Using your smartphone, click on the “View Mobile Ticket” link in your confirmation email.
- Create an account if you do not already have one, then log in to your San Diego Wave FC Account Manager account.
- Click on the game you are attending under “My Events”.
- Click on your ticket to be scanned for entry, or click the checkbox on the ticket(s) you wish to transfer to other members of your party attending the game.
- If you need additional assistance, please visit this page with more instructions.
- You may also access your tickets via the all-new San Diego Wave FC mobile app, which you can download here.
If you received a transferred ticket from Ticketmaster, you’ll access your tickets through Ticketmaster.
- Using your smartphone, open the Ticketmaster App or visit Ticketmaster.com using your mobile internet browser.
- Sign in to your Ticketmaster account, then tap on My Events to locate your order.
- Tap your order to view your tickets. At entry, show your phone to get scanned, and you’re in!
- If you wish to transfer a ticket, you can do so here as well by tapping transfer.
For both methods, we encourage you to tap on “Save to Phone”, “Add to Apple Wallet”, “Save to Google Pay”, “Save to Passbook”, whatever language your device uses, to save the ticket in your smartphone’s wallet for later use and easy access when you arrive at the stadium. Screenshots of your barcode will NOT get you in. TicketMaster’s SafeTix™ uses an encrypted barcode that automatically refreshes every few seconds.
No, all tickets are digital at Snapdragon Stadium. No screenshots of tickets or any ticket produced by an unauthorized source will be accepted either.
Please call us directly at (619) 367-0617 and we’d be happy to assist you!
We encourage you to transfer a ticket to each person in your party. Yes, you can have multiple tickets on your smartphone; however, all fans must then enter at the same time and be in line together. You will be able to swipe right through all of the tickets you have for that game.
San Diego Wave FC continuously strives to contribute a high standard in guest experience within our league as well as the Sports and Entertainment Industry. San Diego Wave FC pledges to maintain a synergetic, safe, and inclusive community for all to enjoy the beautiful game and support women’s soccer. The following Code of Conduct is presented to address conduct that is inconsistent with these goals and detracts from the community’s experience. Any violations of this Code of Conduct may result in disciplinary actions for a group or individual.
Please note that this Code of Conduct applies equally to online interactions and in-person events.
The following conduct is prohibited in the Stadium and all parking lots, facilities and areas controlled by the Club.
- All fans must always abide by all local and federal laws.
- Discriminatory or hateful language, symbols, or gestures, including but not limited to racist, sexist, homophobic, xenophobic, transphobic, and religious intolerant remarks, and iconography.
- Behavior that is illegal, disruptive, threatening, or violent in nature, including verbal, physical, or virtual harassment of match officials, players, staff, or other patrons.
- Improper/Fraudulent resale of tickets
- Possession of Prohibited Items*
- Throwing items of any kind onto the field.
- Entering or attempting to enter any location other than that permitted by your ticket or credential. (i.e.. Field, Player Tunnel, etc.)
- Refusal to promptly return a ball that enters the stands.
- Conduct which results in damage to the venue or other individual property.
- Irresponsible consumption or use of alcohol or other substances.
- Failing to follow venue rules or requests from staff regarding stadium operations, policies, and emergency response procedures.
- Failure to abide by the San Diego Wave FC Code of Conduct may result in, but is not limited to the following:
- Ejection without refund
- Temporarily denied entry to future matches/events
- Season ticket membership revoked
- Permanently suspended from all San Diego Wave FC matches/events
Snapdragon Stadium is a clear bag only venue. Guests are encouraged to limit the number of items they bring with them to the Stadium. Only (1) one of the following style and size bag, package, or container per person:
- Bags that are clear plastic or clear vinyl and do not exceed 12” x 6” x 12” or a one-gallon clear plastic freezer bag.
- Purses, bags, or clutches no larger than 4.5” x 6.5”.
Prohibited bags include but are not limited to large purses, coolers, briefcases, backpacks, luggage of any kind, computer bags or any bag larger than the permissible size.
Bag check lockers will be available for purchase outside the stadium on the east side.
This policy is not intended to interfere with guests attending with specific medical needs or guests caring for young children.
View all seating chart maps of Snapdragon Stadium right here.
Yes! And we encourage you to do so. Snapdragon Stadium is located a short walk from the Stadium station on the Trolley’s Green Line. For additional information about taking the Trolley, click here.
All parking at Snapdragon Stadium, regardless of color, is general admission parking except for the Thrive and Green lots. We highly encourage pre-paying for parking prior to arrival. For more information on parking and to purchase parking passes, visit our transportation page.
Yes. Guests are required to park in spaces as directed by ACE Parking upon arrival; guests may not reserve additional spaces and must tailgate directly behind their vehicle. For additional information on tailgating, click here.
Snapdragon Stadium welcomes fan support including banners and signs. Banners, posters, and signs must be no larger than 24’’ x 36’’. All items are subject to content review – obscene and/or vulgar messages will not be allowed. We ask that guests do not place signs, posters or banners on any railings, seatbacks or obstruct other guests’ view of the field or any in-stadium digital signage.
Visit the Wave FC Team Store located near the southeast gate or at our two merch booths within the concourse located near the northwest gate and the Kaiser Permanente (northeast) gate.
Snapdragon Stadium is a cashless venue. Reverse ATMs are available onsite to load cash onto a pre-paid debit card for easy ordering at our cashless concessions and retail locations. Reverse ATMs are located inside the southeast and southwest entries.
Sealed water bottles (unfrozen) as well as empty refillable water bottles no larger than 32oz are allowed into the stadium. All other bottles, cans, or beverage containers are not allowed into Snapdragon Stadium. Outside food is not permitted. Exceptions will be made for those with medical requirements and/or special needs.
Snapdragon Stadium is a facility of San Diego State University. There is no smoking of any kind permitted on the SDSU campus. Smoking is prohibited within the stadium gates or stadium property which includes the use of electronic cigarettes and vaping devices.
Yes, complimentary wheelchair escorts are available to and from any entry gate and ticketed seats for guests who request assistance. Requests for wheelchair escorts can be placed with a Guest Service representative at any entrance gate. Wheelchairs are based on availability and will not remain with guests during the event.
No, guests may not exit and re-enter Snapdragon Stadium.
Guests looking to claim or report lost items during an event should visit Guest Services behind sections 101, 114, 135 and 328. Guests inquiring about items lost at a previous event may contact guest services at 619.564.7940.
Children three (3) years and younger will be admitted free and must sit on a ticket holder’s lap. All children 4 years of age and older need a ticket to attend.
For groups of 10 or more, Group Outings offer exclusive experiences in addition to special pricing. Whether you are looking to bring friends, family, or clients, we can offer your group flexibility and great locations. For more information, email [email protected]
San Diego Wave FC Season Ticket Members may receive a refund only for future matches in the event of deployment for active military (relocation outside of 100 mile radius) or in the event of an untimely illness or passing. Proof of these events must be presented for refund. Members may take advantage of ticket resale benefits available through verified marketplaces.
Membership deposits are nonrefundable and nontransferable. The cost of the deposit will be applied towards the balance due of season tickets during the seat selection process.
Reserved Seating– Seating is general seating with an assigned seat for the entire season.
Premium Club Level – Seating offers elevated stadium fare with exclusive access to Club Level areas and the best seats in the stadium.
Supporter Section – This area is General Admission area with no assigned seat and safe standing only.
All season ticket members will receive first access to purchase their current season seats for all playoffs and championship tickets, should we host.
See What Others Are Saying
Real reviews. Real fans. Find more San Diego Wave Reviews on Google!
“I just want to thank you again for such an easy group experience at the game yesterday and during the whole ticket process. You guys have really worked out a lot of kinks and made it so easy for a group leader. I really appreciate the time and effort the Wave staff has obviously put into this group program. The girls were so excited to see their name on the board during half time, and really enjoyed getting their photo taken on the field. I’ve been a team manager for 5 teams over the last 13 years (23 seasons if taken team by team), and this is the easiest even I’ve ever coordinated. You guys made me look really good to the team, and I scored big points with my tween daughter! Thank you!”
“You made it happen! Thank you so much. It meant a lot to my dad and we had a wonderful time!”
“Thanks again for today! Our team had a great time and you made our experience smooth and memorable. Thanks for your accessibility and prompt responses to the questions we had. Really appreciated working with you 😊”
“Louis- you did it! A sell out and you helped our group have an amazing experience! Thank you for all that you did, and we can’t wait to work with you again! Go WAVE!!!”
“I’m all for supporting the team (and women’s pro sports!) in any way. Growing up playing soccer, I never ever thought there would even be a professional women’s soccer league. Thanks for the info and taking care of our group!”
“I want to say thanks to you and The Wave for making an incredible moment for our girls soccer team; a night they will never forget and one that has left a positive impact on each of their lives. Moments like these bring extra tears of joy to my life.”
